Image Formats (HEIC / HEIF)

HEIC and HEIF (High-Efficiency Image Container/Format) is a file format used to save photos on Apple devices and some Android devices.

This is not a standard image format and photographs taken in these formats require a special codec to view/open outside of those devices, as they are intended for sharing within that device’s architecture only.

*We strongly recommend changing this image format on your camera/phone to a standard image format like JPG.

On iPhone:

1. Open Settings: Go to your device’s settings.
2. Scroll and Find Camera: Scroll down and locate the “Camera” option.
3. Formats: Tap on “Formats” under the Camera settings.
4. Choose Most Compatible: Select “Most Compatible” instead of “High Efficiency.”

On Android:

1. Open Camera App: Open your device’s camera app.
2. Access Camera Settings: Look for the settings gear icon and tap on it to access camera settings.
3. Find Image Quality or Format: Depending on your device, look for options related to image quality or image format.
4. Select JPEG: Choose the option that captures images in JPEG format.

!Any images taken with this proprietary image format will have to be converted before they can be imported into InspectX.